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The product is installed and everything seems to be running. However, all the database tables have 0 data in them.
Log in into web interface select menu Status->Collectors. Check if your collector is running (green LED indicator). If it is OK, select detail and check all values, you may find there are dropped packets etc. Check if the number of incoming packets is increasing. If not use tcpdump tool, which test receiving NDE packets.

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The product is installed and everything seems to be running. However, all the database tables have 0 data in them.